Background: The Internal Ombudsman (IO) mechanism was introduced by the Reserve Bank of India (RBI) as an important component of the customer grievance redressal framework in banks and NBFCs. The framework aims to strengthen internal grievance Read More

Background: The degree of uncertainty in the global macroeconomic outlook has become grim. The ongoing gulf war has aggravated the suffering of oil importing countries unimaginably. The treasury heads always face myriad of challenges and theseRead More

 Background: Non-Banking Financial Companies (NBFCs) play an indispensable role in India’s financial sector by driving credit penetration to segments often overlooked by traditional players and enabling financial inclusion. NBFCs opeRead More

Background: In a service-oriented industry like BFSI no service is deemed complete unless it is accompanied by complete satisfaction of the customers who avail the service. The regulatory focus had always centered around on the quality of custRead More