Objective of the Program
The objective of the program is to provide the participants with a 360-degree view of what digital banking or digital financial services is. Participants will develop good understanding of strategic, risk, technological and other operational aspects of digital banking particularly mindful of the fact that digitalization of financial services is set to be quite extensive in near future. Participants will explore the reasons why some banks are catching up fast in the area of digitalization while many are lagging behind. It will provide the participants with policy and practical inputs to equip them well for implementation of digitalisation program.
The Program will particularly deal with the following issues/topics
• Digitalization of Banking: Challenges in Adopting and Implementing Digitalization.
• Dimensions of Digitalization: Strategy, Architecture, Governance and Risk
• Customer - centricity in Banking and Digitalization of Banking
• Optimal Digitalization: Mix of Digital and Physical - Old and New Technologies - Costs & Benefits - Alternatives & Choices
• Design Thinking & User Experience Designs in Digitalization
• Product, Process and Outlet Digitalization: Customization and Efficiency
• Digitization and Backend Analytics - Big Data - Case Study
• Digital Retail and MSME Lending: New Frontiers
• Digital Bank and Digital Outlets : Planning and Executing Digital Transformation - Case Studies
• This is an experiential program that would cover both macro and micro aspects of digitalization translating into a 360 degree view of digitalisation of financial services
• It will drill down to practical levels such as building the backbone of a digitally driven Bank/Financial Institutions and designing/delivering digital products / processes
• It will share live case studies of leading banks and other financial institutions including fintechs
• Participants will listen to interact and with eminent speakers/practitioners from the Reserve Bank of India, NPCI, banks, academia, Fintechs, Consulting firms, NBFCs etc.